Most people only think about warranty after a panel stops responding. By then the question is simple: who fixes this, and how long will it take?
Warranty is handled locally
Epsilon Wave Technologies LLC is LifeSmart's first & main distributor for the UAE and Oman. Warranty claims on equipment we supplied are processed here in Dubai rather than referred to an overseas seller, and spares are held in our Al Qouz Industrial 4 warehouse.
Grey-market stock is the usual problem
- Regional firmware may not match, which breaks app pairing and voice integration
- No local warranty path — the claim goes back to whoever imported it
- Spares are not held locally, so a failed device means an import lead time
- Mains-voltage devices may not match UAE back box and certification expectations
What support looks like day to day
Technical support is on +971 50 838 0632, Monday to Saturday, 9:00 AM to 6:00 PM. Sales and project enquiries go to +971 50 8838 220 or info@epsilon-wt.com. For live projects we support the integrator directly during commissioning rather than leaving them with a manual.
For partners and integrators
Approved partners get tiered pricing, technical documentation and a quotation workflow through the partner portal on this site. Registration is reviewed by our team before approval.