Privacy Policy

Epsilon Wave Technologies LLC (“Epsilon Wave”, “we”, “us”, “our”) is a limited liability company registered in Dubai, United Arab Emirates, with offices at No. 10, Street 11B, Al Quoz Industrial Fourth, Dubai, UAE. We are the official distributor of LifeSmart, Smart Pierre, MIDITEC and Sublime products across the UAE and Oman.

This policy explains what personal information we collect when you use epsilon-wt.com, how we use it, and the choices you have. It is written to align with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

We collect only what we need to respond to enquiries and support our B2B partners:

• Contact form data: full name, email address, phone number, company name, role and the content of your message.
• Partner account data: email, password (hashed) and any company details you provide when applying for a partner account.
• Quotation data: the products and quantities you add to your quote cart, plus any notes you attach.
• Technical data: IP address, browser type, device information and referring URL, collected automatically by our hosting and analytics providers.

We do not collect credit-card information — no payments are processed on this website.

• To respond to consultation and quotation requests you submit.
• To operate the partner portal, verify your business and provide tiered pricing.
• To send transactional emails (account approval, quote confirmations, password resets).
• To improve the website, its content and user experience.
• To comply with legal obligations under UAE law.

We use a small number of first-party cookies and local-storage entries that are strictly necessary for the site to work — for example, to remember your theme (light/dark), your language (EN/AR) and to keep you signed in as a partner. We may also use privacy-respecting analytics to understand aggregated site usage. We do not use advertising cookies or cross-site trackers.

The site relies on a small number of trusted providers:

• Google Maps: embedded on our Contact page to show our showroom location. Google may set its own cookies subject to Google's Privacy Policy.
• Hosting & database: the site and partner portal are hosted on Lovable Cloud infrastructure.
• Email: outgoing transactional email may be delivered through a third-party sending provider on our behalf.
• Analytics: aggregated, anonymised page-view analytics.

Contact-form enquiries are retained for as long as is reasonably needed to serve your request and for standard business record-keeping. Partner accounts and quotation records are retained for the life of your account and up to 5 years after closure, unless a longer period is required by UAE law.

We apply reasonable technical and organisational measures: encryption in transit (TLS), access controls, hashed passwords and row-level security on our database. No online service is 100% secure, but we work to minimise risk and disclose incidents where legally required.

Under the UAE PDPL you may request access to, correction of, or deletion of your personal data, and object to certain processing. To exercise any of these rights, email us at info@epsilon-wt.com.

Some of our providers may process data outside the UAE. Where this happens we ensure an appropriate level of protection through contractual safeguards and provider certifications.

We may update this policy from time to time. The “Last updated” date at the top of this page will reflect the most recent revision.

Epsilon Wave Technologies LLC
No. 10, Street 11B, Al Quoz Industrial Fourth, Dubai, UAE
Email: info@epsilon-wt.com
Phone: +971 50 8838 220

See also our Terms & Conditions.